Pilot
Leveraging AI and observability for highly available systems and infrastructure
Today’s organisations are becoming more and more reliant on their technology assets and infrastructure. Business needs are constantly putting pressure on IT to change, evolve and acquire new capabilities, while day-to-day business constraints require the IT infrastructure to be up and available 24/7. Finding the right cadence to properly introduce IT changes while properly managing existing infrastructure capacity and availability is the key to an organisation’s sustainable growth.
From cloud transformation to IT observability, our teams reinforce our clients’ existing IT departments to unlock the full potential of modern IT methods and technologies. Taking advantage of our strategic insight, technical expertise, and distributed teams, our clients can find the right balance between systems maintenance and managing technology change that matters. Transforming the IT function from a bottleneck to an innovation enabler.
HOW WE HELP CLIENTS
Modern DevOps
We Help organisations create and nurture a modern DevOps culture that bridges the gap between development and operations with rapid delivery, improved reliability and increased security.
IT Service Management
Using a 360 degrees disciplined approach to IT service management, we help our clients take advantage of AI and automation technology to regain full control of their complex and living IT landscape ensuring high availability and adaptability to continuous change.
IT Intelligent Monitoring
With our detailed user metrics analytics and real-time monitoring, we support and pilot the full stack of your applications to make sure it is stable, scalable and that your users are satisfied 24/7.
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OUR APPROACH
- Review your organisation’s IT strategy and objectives
- Identify your current IT landscape and IT procedures
- Understand your current state
- Review and complete your current IT assets inventory
- Review and complete your current IT information library
- Define IT service teams and support levels objectives
- Define key success criteria and roles and responsibilities
- Reorganise and reinforce teams to fit service level objectives
- Setup IT service management channels and tools
- Educate organisation on IT management procedures and IT service channels
- Deliver services according to standard operating procedures
- Monitor key success metrics and quality of service
- Identify gaps in skills or capabilities needed to execute the strategy
- Define the change impact on the existing teams, the IT infrastructure, and the organisation structure
- Adopt a continuous improvement mindset
Operational Excellence
50%
of IT support effort that is typically wasted on false tickets and non-actionable alerts is saved with our intelligent monitoring
95%
of executives are unable to efficiently balance resources between maintenance activities and change requests
9
months on average to migrate an organisation's IT infrastructure to the cloud
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